By that time you'd wonder why the surgeon doesn't prefer to talk with the patient and try to address concerns of the patient (and at least one of those patients said that did not happen).
Well, with that negative review Z wanted removed, he did say he talked in great detail many times with the patient.
In the end he didn't think what the patient was saying was accurate.
That's fine, does happen, he could have been right, and i would have removed it: he just needed to agree to having me remove the positive reviews as well since I'm not hearing both sides of the story on those and had no clue of the validity. Once I told him that, I never heard back about the issue.
It's best to let this drop because there's nothing to deduct other than Z doesn't like negative reviews. From everything I have seen Z is fine other than the issue of wanting negative reviews removed, but that's probably every doctor.