I got a letter saying I was approved by Aetna for upper and lower jaw surgery (genioplasty not covered)
2 days later I got another letter in the mail saying “in order to complete our review and make a coverage determination, additional information is required” with a small list of things like letter of medical necessity.
A copy of the letter was also forwarded to my surgeon.
Is this normal? I thought it was approved could they cancel it?